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Frequently Asked Questions (FAQs)
What is required to transport cargo?
- What is required to transport cargo?
In-Person Delivery of Cargo
FCS Cargo customers are to present the below to our staff at our receiving location.
- Valid ID
- Invoice(s)
- Shipper & Contact Information
- Recipient’s Name & Destination Details
- Description of Cargo
- Identify any special services (e.g. Hazardous materials, LCL or Air Freight)
Third Party Delivery of Cargo
FCS Cargo customers are to e-mail the below to us at (insert e-mail address).
- Valid ID
- Shipper & Contact Information
- Recipient’s Name & Destination Details
- Description of Cargo
- Copy of invoice(s) noting that the originals invoices will be included with delivery of cargo
- Identify any special services (e.g. Hazardous materials, LCL or Air Freight )
How do I make an online payment?
- Select FCS Cargo’s Online Payment Menu;
- Select the One-Time Payment button to pay with a Card being used;
- Enter account number as it appears on Bill of Lading or Invoice number or your customer ID number (applicable to recurring customers);
- Enter reference or notes deemed applicable in the space provided and click Submit;
- Click Credit/Debit Card button;
- Enter requested information and click Confirm to continue;
- On the Confirmation page, submit an email address to receive a copy of the transaction;
- Provide FCS Cargo Customer Service Team with your confirmation details via our email (insert e-mail data here).
What are your shipping days/schedules to The Bahamas?
- Normal scheduled departure days are Mondays, Wednesdays and Fridays.
- Cargo receiving times for each of the above noted days are forty-eight (48) working hours ahead of the schedule departure. Cargo is received between the hours of 8:00am – 3:15pm on Mondays thru Fridays.
- Normal scheduled arrival days are Tuesdays, Thursdays and Saturdays.
For shipping details not applicable to The Bahamas, please contact our Customer Service Team at (insert contact link/data).
Arrival and departure dates and times are given without guarantee or statement to its accuracy. FCS Cargo bears no liability (direct or indirect) based on your reliance on any information contained herein.
- Normal scheduled departure days are Mondays, Wednesdays and Fridays.
I am unable to find the data/information that I am looking for on this website, who should I contact?
FCS Cargo wants to make your shipping process as seamless as we can. If you are unable to find the data/information that I you are looking for on this website, please contact our knowledgeable and experienced staff at (Insert Contact Information Link/Details).